Help - FAQs

HELP / FAQ'S

The information below will hopefully answer any questions you may have.
Should you still wish to contact us please do so either by email at info@vintageark.co.uk
or by completing the form on our ‘Contact’ page.

General Enquiries

All the pieces we sell are either antique or vintage pieces. As with many vintage or antique pieces, damage and/or restoration / repair may have occurred. If there is any noticeable damage to the item we will outline this in the description on the individual product page, however it should be assumed that due to the age of any item for sale all pieces are in used condition. We will also include relevant images within the page. The images of the products displayed on the website are captured digitally. While great care is taken to reproduce the exact colours, please note there may be variations in the shades and colours. Should you require any further information on any of our pieces for sale please get in touch with us via our ‘Contact’ page.

Ordering / Payment

HOW TO ORDER

You are able to order any piece from the individual product pages, simply click the 'Add to Basket' button and complete our simple checkout process.

PRICE / PAYMENT

All prices shown are in UK pound sterling and include UK tax at the appropriate rate.
 If your order is being shipped outside of the UK it may be liable to local taxes or duties.

You can make payment by Credit or Debit Card. All our payments are processed in pounds sterling (£) through PayPal, one of the internets most trusted tools which we use in order to make your purchase fast, secure and simple. Please note you do not need to have a PayPal account to place an order, just check out on the PayPal link as a guest where you are able to pay by debit / credit card without an account.

Delivery / Despatch

DELIVERY COSTS
Delivery is FREE for all orders to UK Mainland. Full details of our delivery costs can be found on our 'Delivery Cost' page. Please click here for further details.

DELIVERY SERVICE / TIMESCALE
All orders are dispatched either the same day or next working day (Monday - Friday, excluding Bank Holidays).
Should there be any delay in dispatch of your order we will contact you by email.
We use a number of different couriers to deliver your order, these include Royal Mail and Hermes. If you have any special delivery requirements, please enter these at checkout. We will let the courier know your request but cannot guarantee they will carry it out. Although, we cannot guarantee your order will arrive within the delivery estimate given, we choose our couriers based on reliability and price. We do not make any profit on the postage and packaging price that we charge to you and are always looking for ways to decrease the amount that you pay for delivery, without compromising on the delivery service. In the event that your order does not arrive in the estimated time, please contact us so we can investigate further.

PO BOX DELIVERY
Unfortunately we cannot deliver to P.O. Boxes.

OVERSEAS LOCAL TAX / DUTIES
If your order is being shipped outside of the UK it may be liable to local taxes or duties. Any such charges are your responsibility.

Returns

Whether you got a bit click happy or just changed your mind, we are happy to give you a refund or exchange on unused items returned within 28 days of the purchase date. We will refund the original price of the order excluding postage. We ask that the goods are returned in the original packaging and packed well to ensure they arrive safely. Return postage must be with an insured, trackable postage service, and will be at the cost of the buyer. We will refund your purchase when we have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 10 working days. If you would like to return an item, please visit the www.vintageark.co.uk website and use the contact form to request a return authorisation. You will need to state your order number, name, address and a brief reason why you want to return the item. Any item not in its original condition, or damaged or for reasons not due to our error will not be accepted for return.